We’ve launched a new report, that draws data from 1link Service Network, which enables garages to see for probably the first time how their service, maintenance and repair (SMR) performance compares to national and regional trends across a range of key metrics. The quarterly 1link Market Index Report includes information from both in and out…
Read more
We’ve released new real world fleet data, covering vehicles up to 3.5 years old, from 1link Service Network which suggests that long-predicted savings in service, maintenance and repair (SMR) for electric vehicles (EVs) are starting to become apparent. It shows advantages in both the amount spent on SMR and the number of garage visits for…
Read more
Greg Tucker, Head of OEM & Dealer Management, said that five manufacturers – BYD, GWM, SSanyong/KGM, Omoda and Seres – had been added to the platform during the last year, and that conversations were ongoing with several more who were interested in joining. “In a typical year for 1link, we may have one or two…
Read more
Fleet parts prices have risen fastest for SUVs over the last four years, according to new 1link Service Network data we’ve released. Among a basket of five common parts including front discs and pads, wiper blades, clutches, pollen filters, headlamp bulbs and spark plugs, SUVs have seen the highest increases for any car type in…
Read more
Data taken from our 1link Disposal Network platform over the course of 2023 showed disposal conversion rates for electric vehicles (EVs) were close to their petrol and diesel equivalents and beat plug-in hybrids (PHEVs). In total, 91% of EVs found buyers when made available through trade sales to dealers, compared to 94% for petrol and…
Read more
1link Service Network is celebrating its 20th anniversary this month, a milestone for fleet service, maintenance and repair technology. 1link Service Network was launched in 2003 and was the first SMR processing platform of its kind and has become the de facto method for fleets to handle transactions with franchise dealers, independent garages and fast-fits.…
Read more
Lead times for fleet service, maintenance and repair (SMR) have risen by more than 57% since the start of the pandemic, according to new data from our 1link Service Network platform. In January 2020, the average time between when a company car or van booking was created to when the vehicle went in for work…
Read more
Northern Ireland has the longest average fleet vehicle off-road (VOR) times in the UK at 2.40 days, according to new figures we’ve released. In comparison, the shortest VOR wait is in the North West, with 1.82 days between when a car or van enters a workshop and is finally repaired. The statistics have been compiled…
Read more
Our analysis shows engine management faults head up the list of claims made against used car warranties in the last eighteen months. The remainder of the five most common issues recorded are, in order, air conditioning systems, oxygen sensors, battery charging circuits and water pumps. The analysis uses data drawn from almost 418,000 policies. Our…
Read more
Since the start of the pandemic in 2020, the average age of a petrol car that is going through service, maintenance or repair (SMR) has increased by over a year. Taken from our 1link Service Network platform, data shows similarities as the average age of a diesel van going through SMR has risen from 31…
Read more