1link Service Network is 20 years old!

1link Service Network is celebrating its 20th anniversary this month, a milestone for fleet service, maintenance and repair technology.

1link Service Network was launched in 2003 and was the first SMR processing platform of its kind and has become the de facto method for fleets to handle transactions with franchise dealers, independent garages and fast-fits.

Since its launch, more than 54 million repairs have been undertaken, 26 million services fulfilled, eight million MOT tests completed and almost five million tyres fitted, generating 46 million invoices and a spend of nearly £10 billion.

The platform is currently used by 105 major fleets including 41 out of the top 50 UK leasing companies, along with nearly 9,000 service providers. 

Tim Meadows, Chief Commercial Officer, said that 1link Service Network had been continuously developed over time to consider the changing fleet and garage needs, as well as developments in technology. 

“Today’s 1link Service Network fulfils essentially the same role as the launch product but has been continually refined and evolved to the point where it provides a degree of control that is unrivalled by any other method of handling SMR. 

“Looking to the future, there are a range of developments underway that will see us enhance the platform still further – probably the most important being the reimagination of the jobsheet journey, a complete ground-up rewrite that is currently underway. 

“We’re also well aware of the potential of developments such as connected car, diary booking integration for dealers and artificial intelligence. All of these are in various stages of incorporation into future product plans.” 

Tim also added that 1link Service Network could lay claim to being the first major e-commerce platform to become widely used not just in the fleet sector but the motor industry as a whole.

When it was launched, we quite often had to not just introduce fleets and garages to the platform but to the whole idea of using the internet at work. For some, we even helped to get them online. 

“Its impact cannot be understated. Before 1link, booking and authorising a service or maintenance transaction between a major fleet and its suppliers involved endless phone calls and faxing and, even then, the rejection rate for the final invoice was very high. 

“Instead, our technology allowed the transaction to be agreed and authorised online in moments. Within a few years, it was in use by virtually every major vehicle leasing company as well as many other major fleets – and that situation continues to this day.” 

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