A new dashboard introduced this week is the “next level” in minimising car and van off-road times. The Downtime Management dashboard, part of the 1link Service Network Insights range of products, displays metrics in six key areas, using real-time data from the company’s 1link Service Network service, maintenance and repair (SMR) platform. Scheduled Today shows a current plan of action for the…
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A new machine learning value-added service from epyx that uses more than 40 million datapoints is described as bringing fleet service, maintenance and repair (SMR) authorisation into a “new era”. AVA – or Automatic Vehicle Authorisation – integrates with the 1link Service Network platform, used by operators totalling almost five million cars and vans to manage their SMR. In normal use, epyx expects it to substantially reduce the number of jobs requiring human authorisation, although there is potential to increase or…
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An innovation introduced three months ago has cut fleet booking decline rates at 503 Halfords-owned service centres across the UK to almost zero. The company adopted new epyx technology in August that allows fleet drivers using any digital device to directly access workshop diaries and select their preferred location online, view the slots available, and…
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A commitment to improving customer experience and gaining greater control over service, maintenance and repair (SMR) has driven SIXT van & truck’s new adoption of 1link Service Network. The platform will provide the Glasgow-based commercial vehicle rental company with direct control over SMR management at its five locations across the UK. Yvonne Gabler, newly appointed…
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A new training course for garages using the industry standard 1link Service Network fleet service, maintenance and repair (SMR) platform has been launched. Called the 1link Certification, it covers the first steps in navigating the system, a walkthrough of the set-up process, how to manage incoming bookings from fleets, creating jobsheets, downtime management and optimising…
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ICR Leasing has signed a deal to adopt our Network360 garage network access for its 600 car and van fleet. The Milton Keynes-based leasing company has made the move to improve control over its relationships with service, maintenance and repair (SMR) suppliers and enable easier processing of payments, as well as to enhance its customer…
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A new innovation is enabling fleet drivers to book directly into workshop diaries at 503 Halfords-owned service centres for the first time. The new technology – which covers both Halfords Autocentre and National Tyre and Autocare (NTA) garages – means users can select their preferred workshop location online through almost any digital device, view the…
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They may not always be front and centre, but when you need support, they’re the first to step in. Say hello to some of the 1link Product Support team – Stuart, Richard, and Luke. Between them, they bring a combined 20 years of experience at epyx, a deep understanding of the platforms, and a genuine…
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At the heart of 1link Service Network is a dedicated team focused on ensuring every workshop in our network gets the support it needs – when it’s needed most. Whether you’re building a jobsheet, exploring a new feature, or looking to streamline daily processes, our Network Support team is here to help keep your business…
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Our new project uses real world information to bring more certainty to expected lead times for fleets booking service, maintenance and repair (SMR). It examines historical data to ascertain the actual lead times achieved during the last 12 months by garages and other SMR suppliers through the 1link Service Network platform and applies these to…
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