1link Service Network is celebrating its 20th anniversary this month, a milestone for fleet service, maintenance and repair technology. 1link Service Network was launched in 2003 and was the first SMR processing platform of its kind and has become the de facto method for fleets to handle transactions with franchise dealers, independent garages and fast-fits.…
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Use of independent garages by fleets has increased by around a quarter for company cars and vans that are aged four years old compared to their one-year-old counterparts. Our new data shows that the purchasing of SMR changes from 30% independent garages and 70% franchise dealers at one to two years old to 35% /65%…
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Lead times for fleet service, maintenance and repair (SMR) have risen by more than 57% since the start of the pandemic, according to new data from our 1link Service Network platform. In January 2020, the average time between when a company car or van booking was created to when the vehicle went in for work…
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Current artificial intelligence (AI) technology could potentially predict almost half of all fleet breakdowns, create new cost management opportunities and improve operational efficiencies – but a range of barriers remain. Two projects based around our 1link Service Network platform and others carried out by our customers over the last five years have shown the considerable…
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New data, from our 1link Service Network platform, suggests that tyres fitted to electric vehicles (EVs) are lasting, on average, 6,350 fewer miles than those fitted to petrol or diesel cars. The first tyre change for electric cars is taking place at an average of 17,985 miles and 551 days old, compared to 24,641 miles…
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For the first time without the need for human intervention, company car, van and truck drivers can book into workshop diaries online, using 1link Service Network’s new integration with REALtime Communications (RTC). Using our Driver Booking Module, which can be accessed through almost any digital device, users can select their preferred dealer, view the slots…
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Northern Ireland has the longest average fleet vehicle off-road (VOR) times in the UK at 2.40 days, according to new figures we’ve released. In comparison, the shortest VOR wait is in the North West, with 1.82 days between when a car or van enters a workshop and is finally repaired. The statistics have been compiled…
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We’re delighted to announce that a new five-year remarketing deal with Volkswagen Financial Services (VWFS) has been won by epyx. The arrangement will see our 1link Disposal Network platform used to remarket all VWFS vehicles as they reach the end of their lease periods and covers all VW brands – Audi, Bentley, CUPRA, Lamborghini, Porsche,…
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New mobility companies want an approach to fleet service, maintenance and repair (SMR) that matches their own digital infrastructures, epyx is reporting. These organisations were built on fast, accurate and efficient digital processes that benefited both themselves and their customers, explained Marc Lees, Business Development Director, and were looking for similar methods from SMR suppliers.…
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We are predicting that daily rental fleets look set to benefit from the availability of a new generation of products utilising connected vehicle data. Tim Meadows, Chief Commercial Officer says the development will bring a previously unavailable level of transparency to how short term hire cars and vans are being used in real world conditions.…
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