A new dashboard introduced this week is the “next level” in minimising car and van off-road times. The Downtime Management dashboard, part of the 1link Service Network Insights range of products, displays metrics in six key areas, using real-time data from the company’s 1link Service Network service, maintenance and repair (SMR) platform. Scheduled Today shows a current plan of action for the…
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A new machine learning value-added service from epyx that uses more than 40 million datapoints is described as bringing fleet service, maintenance and repair (SMR) authorisation into a “new era”. AVA – or Automatic Vehicle Authorisation – integrates with the 1link Service Network platform, used by operators totalling almost five million cars and vans to manage their SMR. In normal use, epyx expects it to substantially reduce the number of jobs requiring human authorisation, although there is potential to increase or…
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An innovation introduced three months ago has cut fleet booking decline rates at 503 Halfords-owned service centres across the UK to almost zero. The company adopted new epyx technology in August that allows fleet drivers using any digital device to directly access workshop diaries and select their preferred location online, view the slots available, and…
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At 1link Service Network, we understand how important prompt, accurate payments are to keeping workshops running efficiently. Ensuring your invoices are submitted through 1link — and not just your DMS — is essential. Fleet operators can only make payments against invoices created within 1link Service Network. Submitting your 1link invoices promptly keeps your business cash…
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Price differences between electric and internal combustion engine (ICE) company car tyres are persisting, our new data shows. In September 2023 – the average price of an ICE tyre was £168 while an electric equivalent was 32% more at £222. By August this year, the ICE tyre had risen to £187 while the electric tyre…
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A commitment to improving customer experience and gaining greater control over service, maintenance and repair (SMR) has driven SIXT van & truck’s new adoption of 1link Service Network. The platform will provide the Glasgow-based commercial vehicle rental company with direct control over SMR management at its five locations across the UK. Yvonne Gabler, newly appointed…
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A new training course for garages using the industry standard 1link Service Network fleet service, maintenance and repair (SMR) platform has been launched. Called the 1link Certification, it covers the first steps in navigating the system, a walkthrough of the set-up process, how to manage incoming bookings from fleets, creating jobsheets, downtime management and optimising…
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ICR Leasing has signed a deal to adopt our Network360 garage network access for its 600 car and van fleet. The Milton Keynes-based leasing company has made the move to improve control over its relationships with service, maintenance and repair (SMR) suppliers and enable easier processing of payments, as well as to enhance its customer…
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A new innovation is enabling fleet drivers to book directly into workshop diaries at 503 Halfords-owned service centres for the first time. The new technology – which covers both Halfords Autocentre and National Tyre and Autocare (NTA) garages – means users can select their preferred workshop location online through almost any digital device, view the…
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Comprehensive fleet tyre management processes have been added to the recently announced “New Evolution” version of 1link Service Network. The move is the latest step in the redevelopment of our SMR platform. James Thurtle, Vice President, UK and International Product Management, said: “’The New Evolution’ of 1link Service Network is being piloted by a number…
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