Lead times for fleet service, maintenance and repair (SMR) have risen by more than 57% since the start of the pandemic, according to new data from our 1link Service Network platform. In January 2020, the average time between when a company car or van booking was created to when the vehicle went in for work…
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New data, from our 1link Service Network platform, suggests that tyres fitted to electric vehicles (EVs) are lasting, on average, 6,350 fewer miles than those fitted to petrol or diesel cars. The first tyre change for electric cars is taking place at an average of 17,985 miles and 551 days old, compared to 24,641 miles…
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For the first time without the need for human intervention, company car, van and truck drivers can book into workshop diaries online, using 1link Service Network’s new integration with REALtime Communications (RTC). Using our Driver Booking Module, which can be accessed through almost any digital device, users can select their preferred dealer, view the slots…
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Northern Ireland has the longest average fleet vehicle off-road (VOR) times in the UK at 2.40 days, according to new figures we’ve released. In comparison, the shortest VOR wait is in the North West, with 1.82 days between when a car or van enters a workshop and is finally repaired. The statistics have been compiled…
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New mobility companies want an approach to fleet service, maintenance and repair (SMR) that matches their own digital infrastructures, epyx is reporting. These organisations were built on fast, accurate and efficient digital processes that benefited both themselves and their customers, explained Marc Lees, Business Development Director, and were looking for similar methods from SMR suppliers.…
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Our analysis shows engine management faults head up the list of claims made against used car warranties in the last eighteen months. The remainder of the five most common issues recorded are, in order, air conditioning systems, oxygen sensors, battery charging circuits and water pumps. The analysis uses data drawn from almost 418,000 policies. Our…
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Since the start of the pandemic in 2020, the average age of a petrol car that is going through service, maintenance or repair (SMR) has increased by over a year. Taken from our 1link Service Network platform, data shows similarities as the average age of a diesel van going through SMR has risen from 31…
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Well, hopefully. A new way of utilising our 1link Service Network platform is solving post-sale problems for dealers who retail used cars to a national customer base online. Marc Lees, business development director, explained that when a car was delivered to a customer living distant from the supplying dealer which went on to develop a…
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Our new real world data shows that, on average, electric company car tyres are both bigger and more expensive than petrol or diesel equivalents. The average replacement tyre fitted to an electric vehicle (EV) is 18.59 inches and costs £207, whereas, for internal combustion engine (ICE) cars, the figures are 17.40 inches and £130. The…
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We’re excited to announce that we are partnering with EMaC to digitally process its motor warranty repair approvals. EMaC will use our 1link Service Network e-commerce platform to submit, approve and pay repair requests made by dealerships and independent service centres. John O’Donnell, Managing Director at EMaC, says the new arrangement would help create a…
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epyx Ltd, Heath Farm, Hampton Lane, Meriden, CV7 7LL, United Kingdom.
Registered in England and Wales 04087715.
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