1link Service Network is celebrating its 20th anniversary this month, a milestone for fleet service, maintenance and repair technology. 1link Service Network was launched in 2003 and was the first SMR processing platform of its kind and has become the de facto method for fleets to handle transactions with franchise dealers, independent garages and fast-fits.…
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Lead times for fleet service, maintenance and repair (SMR) have risen by more than 57% since the start of the pandemic, according to new data from our 1link Service Network platform. In January 2020, the average time between when a company car or van booking was created to when the vehicle went in for work…
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Northern Ireland has the longest average fleet vehicle off-road (VOR) times in the UK at 2.40 days, according to new figures we’ve released. In comparison, the shortest VOR wait is in the North West, with 1.82 days between when a car or van enters a workshop and is finally repaired. The statistics have been compiled…
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Our analysis shows engine management faults head up the list of claims made against used car warranties in the last eighteen months. The remainder of the five most common issues recorded are, in order, air conditioning systems, oxygen sensors, battery charging circuits and water pumps. The analysis uses data drawn from almost 418,000 policies. Our…
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Since the start of the pandemic in 2020, the average age of a petrol car that is going through service, maintenance or repair (SMR) has increased by over a year. Taken from our 1link Service Network platform, data shows similarities as the average age of a diesel van going through SMR has risen from 31…
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Ex-fleet electric vehicles (EVs) are taking more than twice as long to sell as internal combustion engine (ICE) models, according to our new data, but the situation could change quickly. Data from our 1link Disposal Network platform shows that petrol cars and vans take an average of 10 days to sell, 11 days for diesel…
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Our new real world data shows that, on average, electric company car tyres are both bigger and more expensive than petrol or diesel equivalents. The average replacement tyre fitted to an electric vehicle (EV) is 18.59 inches and costs £207, whereas, for internal combustion engine (ICE) cars, the figures are 17.40 inches and £130. The…
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Our new report is designed to help garages maximise the amount of electric vehicle (EV) service, maintenance, and repair (SMR) business they win. The Electric Vehicle Network Performance and Opportunities Report (EV NPOR) is compiled specifically for each subscribing business, providing both extensive national data and benchmarking against local garages potentially competing for similar business.…
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For our 1link Service Network, maintenance and repair (SMR) platform, 2022 was a record year with the total number of UK transactions increasing by 17% on the previous 12 months. Our product also experienced a strong year internationally with the quantity of invoices raised by users in Ireland up 220%, in Denmark by 209%, in…
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Using our real-world fleet data shows a “mixed picture” for electric vehicle (EV) servicing costs compared to their petrol and diesel counterparts, with results depending heavily on the vehicle model. We have generated new statistics from our 1link Service Network service, maintenance and repair (SMR) platform, used to manage more than four million company cars,…
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