1link Service Network is celebrating its 20th anniversary this month, a milestone for fleet service, maintenance and repair technology. 1link Service Network was launched in 2003 and was the first SMR processing platform of its kind and has become the de facto method for fleets to handle transactions with franchise dealers, independent garages and fast-fits.…
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Use of independent garages by fleets has increased by around a quarter for company cars and vans that are aged four years old compared to their one-year-old counterparts. Our new data shows that the purchasing of SMR changes from 30% independent garages and 70% franchise dealers at one to two years old to 35% /65%…
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Lead times for fleet service, maintenance and repair (SMR) have risen by more than 57% since the start of the pandemic, according to new data from our 1link Service Network platform. In January 2020, the average time between when a company car or van booking was created to when the vehicle went in for work…
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Current artificial intelligence (AI) technology could potentially predict almost half of all fleet breakdowns, create new cost management opportunities and improve operational efficiencies – but a range of barriers remain. Two projects based around our 1link Service Network platform and others carried out by our customers over the last five years have shown the considerable…
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For the first time without the need for human intervention, company car, van and truck drivers can book into workshop diaries online, using 1link Service Network’s new integration with REALtime Communications (RTC). Using our Driver Booking Module, which can be accessed through almost any digital device, users can select their preferred dealer, view the slots…
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Northern Ireland has the longest average fleet vehicle off-road (VOR) times in the UK at 2.40 days, according to new figures we’ve released. In comparison, the shortest VOR wait is in the North West, with 1.82 days between when a car or van enters a workshop and is finally repaired. The statistics have been compiled…
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New mobility companies want an approach to fleet service, maintenance and repair (SMR) that matches their own digital infrastructures, epyx is reporting. These organisations were built on fast, accurate and efficient digital processes that benefited both themselves and their customers, explained Marc Lees, Business Development Director, and were looking for similar methods from SMR suppliers.…
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Since the start of the pandemic in 2020, the average age of a petrol car that is going through service, maintenance or repair (SMR) has increased by over a year. Taken from our 1link Service Network platform, data shows similarities as the average age of a diesel van going through SMR has risen from 31…
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Our new real world data shows that, on average, electric company car tyres are both bigger and more expensive than petrol or diesel equivalents. The average replacement tyre fitted to an electric vehicle (EV) is 18.59 inches and costs £207, whereas, for internal combustion engine (ICE) cars, the figures are 17.40 inches and £130. The…
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We’re excited to announce that we are partnering with EMaC to digitally process its motor warranty repair approvals. EMaC will use our 1link Service Network e-commerce platform to submit, approve and pay repair requests made by dealerships and independent service centres. John O’Donnell, Managing Director at EMaC, says the new arrangement would help create a…
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