1link Service Network is 20 years old!

1link Service Network is celebrating its 20th anniversary this month, a milestone for fleet service, maintenance and repair technology. 1link Service Network was launched in 2003 and was the first SMR processing platform of its kind and has become the de facto method for fleets to handle transactions with franchise dealers, independent garages and fast-fits.…
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Fleet servicing lead times up 57% since start of pandemic

Lead times for fleet service, maintenance and repair (SMR) have risen by more than 57% since the start of the pandemic, according to new data from our 1link Service Network platform. In January 2020, the average time between when a company car or van booking was created to when the vehicle went in for work…
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EV charging

Fleet data shows that EV tyres are lasting 6,350 miles fewer than petrol or diesel

New data, from our 1link Service Network platform, suggests that tyres fitted to electric vehicles (EVs) are lasting, on average, 6,350 fewer miles than those fitted to petrol or diesel cars. The first tyre change for electric cars is taking place at an average of 17,985 miles and 551 days old, compared to 24,641 miles…
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1link Service Network and REALtime Communications’ integration opens the door to faster booking

For the first time without the need for human intervention, company car, van and truck drivers can book into workshop diaries online, using 1link Service Network’s new integration with REALtime Communications (RTC). Using our Driver Booking Module, which can be accessed through almost any digital device, users can select their preferred dealer, view the slots…
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Northern Ireland is UK’s worst region and North West is best for fleet vehicle off-road times

Northern Ireland has the longest average fleet vehicle off-road (VOR) times in the UK at 2.40 days, according to new figures we’ve released. In comparison, the shortest VOR wait is in the North West, with 1.82 days between when a car or van enters a workshop and is finally repaired. The statistics have been compiled…
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New mobility companies want digitalised approach to fleet SMR

New mobility companies want an approach to fleet service, maintenance and repair (SMR) that matches their own digital infrastructures, epyx is reporting. These organisations were built on fast, accurate and efficient digital processes that benefited both themselves and their customers, explained Marc Lees, Business Development Director, and were looking for similar methods from SMR suppliers.…
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Engine management faults head up list of used car warranty claims

Our analysis shows engine management faults head up the list of claims made against used car warranties in the last eighteen months. The remainder of the five most common issues recorded are, in order, air conditioning systems, oxygen sensors, battery charging circuits and water pumps. The analysis uses data drawn from almost 418,000 policies. Our…
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Our new data shows that the age of a company car has risen since the pandemic by over a year

Since the start of the pandemic in 2020, the average age of a petrol car that is going through service, maintenance or repair (SMR) has increased by over a year. Taken from our 1link Service Network platform, data shows similarities as the average age of a diesel van going through SMR has risen from 31…
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EMaC partner with us for motor warranty repair processing

We’re excited to announce that we are partnering with EMaC to digitally process its motor warranty repair approvals. EMaC will use our 1link Service Network e-commerce platform to submit, approve and pay repair requests made by dealerships and independent service centres. John O’Donnell, Managing Director at EMaC, says the new arrangement would help create a…
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Celebrating 3 years of 1link Service Network in Denmark

We are celebrating our third anniversary of business in Denmark with five leasing companies and two new importers now using our 1link Service Network platform. The leasing companies are ALD, NF Fleet, Opendo, Fleggaard Leasing, Jyske Finans with importers Semler Mobility Import and Hessel Trucks. They are all using 1link Service Network to manage their…
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