At the heart of 1link Service Network is a dedicated team focused on ensuring every workshop in our network gets the support it needs – when it’s needed most. Whether you’re building a jobsheet, exploring a new feature, or looking to streamline daily processes, our Network Support team is here to help keep your business…
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Our new project uses real world information to bring more certainty to expected lead times for fleets booking service, maintenance and repair (SMR). It examines historical data to ascertain the actual lead times achieved during the last 12 months by garages and other SMR suppliers through the 1link Service Network platform and applies these to…
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A map of the UK showing the percentage of SMR jobs completed for fleets by independent garages in each region The data, taken from 1link Service Network, covers the period between January 2024 and 9th March 2025. It shows 62% of service, maintenance and repair (SMR) jobs completed for fleets in the East of England…
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Removing the need to rekey data when asking fleets to authorise workshop jobs is the aim of a new product we’ve launched. The Authorisation and Invoice Interface means that franchise dealers, independent garages and fast fit centres using our 1link Service Network platform can import data automatically to and from their dealer management system rather…
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Pilots are now underway for our “New Evolution” version of 1link Service Network – the biggest ever rewrite of probably the most widely used platform in the fleet sector. The original was launched 21 years ago and a redeveloped version is today used to process almost 20,000 company car, van and truck service, maintenance and…
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Dawsongroup has adopted 1link Service Network to manage service, maintenance and repair (SMR) for its 13,000 van fleet. The Milton Keynes-based short-term, flexible and fixed-term rental company has 13 branches across the UK and wants to use the platform to speed up processes, minimise downtime and control SMR costs. James Fitzpatrick, Head of Operations at…
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Our new data shows that London is the fastest region in the UK and the South West the slowest for fleet vehicle service, maintenance and repair (SMR) lead times. Data from our 1link Service Network platform, shows the shortest average time between when a company car or van booking was created to when the vehicle…
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Seven future areas where AI could boost fleet SMR We’re highlighting seven future areas where artificial intelligence (AI) could boost fleet service, maintenance and repair (SMR) performance, by examining how the technology could be applied to our 1link Service Network platform. Fabrizio Margaroli, Director of Data Science at our parent organisation, Corpay, said: “In 2025,…
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Electric vans are showing shorter servicing times compared to internal combustion engine (ICE) and hybrid models, according to findings from epyx. However, ICE and hybrid vans have better vehicle off-road (VOR) times, according to the new data, taken from our 1link Service Network service, maintenance and repair (SMR) platform. The information looks at performance across…
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Scotland has the longest average fleet vehicle off-road (VOR) times in the UK at 2.38 days, according to new figures released by epyx. Meanwhile, the shortest VOR wait is in the North East, with an average of 1.83 days between when a car or van enters a workshop and work is completed. The statistics –…
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