Meet the Team Behind the Platform: Network Support
At the heart of 1link Service Network is a dedicated team focused on ensuring every workshop in our network gets the support it needs – when it’s needed most. Whether you’re building a jobsheet, exploring a new feature, or looking to streamline daily processes, our Network Support team is here to help keep your business moving.
This isn’t a call centre – it’s a knowledgeable, proactive group of specialists who understand the fast pace and demands of a working garage. They’re trained across all areas of the platform, from job authorisation and invoice reconciliation to user access and technical troubleshooting. And they don’t just resolve issues – they actively guide workshops towards best practice, helping you get more out of the tools at your fingertips.
The team handles a wide variety of queries every day, and pride themselves on responding quickly, clearly and with care. Whether you’re new to the network or a long-time user, every call or message is approached with the same aim: to give you a smooth, efficient experience on the platform.
Meet some of the team
Sophie
- 7 years working at epyx across various roles
- Hobbies – clay pigeon shooting, young farmers, countryside walks with Trigger the dog
- Dream car – Ford Ranger
- Favourite cuisine – Chinese
Rebekah
- 7 months working at epyx
- Hobbies – netball, pilates, exploring new places
- Dream car - Mercedes G Class AMG
- Favourite cuisine – Chinese
Abby
- 7 months working at epyx
- Hobbies - reading, tattoos and socialising
- Dream car - a Dodge Charger SRT
- Favourite cuisine - Spanish
How to contact the Network Support team
You can contact our Network Support team through the following channels –
Phone – 0870 011 8800**
**Calls to 0870 numbers may be charged at a rate of 8p per minute, plus your standard network rates.
The content of this blog is for general information purposes only. Whilst we endeavour to ensure that the information on this site is correct, no warranty, express or implied, is given as to its accuracy and we do not accept any liability for error or omission. Nothing on this blog constitutes legal advice.