Dawsongroup has adopted 1link Service Network to manage service, maintenance and repair (SMR) for its 13,000 van fleet.

The Milton Keynes-based short-term, flexible and fixed-term rental company has 13 branches across the UK and wants to use the platform to speed up processes, minimise downtime and control SMR costs.

James Fitzpatrick, Head of Operations at Dawsongroup, said: “Like any large rental fleet, managing SMR is a key part of our business. Adopting 1link Service Network is providing us with the means to simultaneously minimise downtime and drive down costs ensuring that we deliver maximum availability of our vehicles to customers.”

Dawsongroup is using the 1link Service Network Driver Booking Module as part of the agreement, enabling local branches to schedule SMR online with a wide range of garages at times and locations that suit their customers’ needs.

“It’s a genuine benefit to provide each of our branches with the means to access the platform. They know the vehicles and clients involved in each rental and are very well-placed to play their part in the management of our SMR.

“We pride ourselves on the effectiveness of the technology we use when it comes to delivering for customers, and providing branch access for SMR bookings in this manner is very much in tune with our way of thinking.

“Considering what was available on the market, we then decided on 1link Service Network and in terms of all the key points – the core platform, ease of use, effectiveness, dealer network, account management – it’s clear epyx are still very much the market leader.”

1link Service Network is used by fleets totalling more than four million cars, vans and trucks to manage their service, maintenance and repair processes, working with thousands of franchise dealers, independent garages and fast fits.

Marc Lees, Business Development Director, added: “Previously, Dawsongroup used the Allstar ServicePoint platform, which is based on our technology, to manage its SMR, but wanted to upgrade to 1link Service Network to access the further benefits it offers.

“From what we have seen so far, 1link Service Network is helping them to deliver on a wide range of SMR objectives, creating a competitive advantage in comparison to their competitors in the van rental sector.”

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