Johannah Hancox and Natalie Thurman have been appointed to new roles at epyx as we expand our account management capabilities.

Holding the titles of Key Account Manager and Strategic Account Manager respectively, they will manage a portfolio of vehicle leasing companies and their supplier networks who use the 1link fleet platforms, helping to maximise the benefits their clients receive from using the products. They will also be responsible for helping the company grow through encouraging adoption of new product enhancements and innovations where appropriate.

Natalie has more than 20 years of experience in account management, market research, customer success, technology and sales, having held senior positions at AMR Research, Gartner and Serious Games International, part of Coventry University.

Johannah has worked in the insurance technology sector for more than a decade, initially at Powerplace Insurance Services and, following that company’s takeover by Open GI, joining them and fulfilling senior roles in sales, business development and product consultancy.

Debbie Fox, Commercial Director at epyx, said: “Good account management is essential to the creation and maintenance of strong company-customer relationships and these new appointments represent a rethink of how we approach this area, with additional resource meaning that each account manager has fewer clients and can spend more time with each.

“We’re very pleased to welcome Johannah and Natalie on board at epyx, and are sure they will prove to be excellent custodians of the 1link brand and products.”