1link update

Statement on Coronavirus (COVID-19)

7th May 2020
Whilst we are waiting for the government to announce the easing of the lockdown, the impact on our lives and businesses continues. 1link are doing everything we can to ensure that we continue to deliver our usual service to you.

1link Service Network –
As garages are an exempt business, some are now choosing to re-open their operations. If you click on this link, we are continuing to update our page that shows the latest news that we have received from Service Centre Groups about their current status. Please note, government social distancing rules still apply.

If you are a Service Centre, we remind you to update your opening times on 1link Service Network to reflect your current status. Click here for a reminder on how to do that.

30th April 2020
With the lockdown on going in the UK, the impact on our lives and businesses continues. We are doing everything we can to ensure that we continue to deliver our usual service to you.

We have been heavily involved with helping essential workers and vulnerable people to stay mobile during the current crisis. We are pleased to announce that we have teamed up with the RAC’s Approved Garages and Accredited Repairer Network to help key worker fleets stay on the road during the coronavirus crisis. With many garages closed at the moment, the arrangement helps ensure that broken-down fleet cars and vans driven by key workers can be recovered by RAC patrols to open workshops.

It works by garages in the RAC network opting to join the supplier directory on 1link Service Network. The fleets which use our platform can then choose to be recovered by the patrol to an RAC garage which is available on 1link, as part of their usual SMR process.

Over 250 of the garages in the RAC network are already users of 1link Service Network but we have embarked on a campaign to recruit the others and have added nearly 100 garages to date. Contact your Account Manager on accountmanagement@epyx.co.uk if you would like to be informed about which garages have recently joined 1link Service Network.

3rd April 2020
It goes without saying that our number one priority is keeping our employees and customers safe while maintaining all our services as usual, albeit remotely. We have done everything in our power to ensure our products continue to work without interruption while utilising the digital interfaces we offer as much as possible during times of social distancing.

We know that managing a business in the UK can be tough at the best of times, but the current crisis is unprecedented and will undoubtedly have an impact on demand, business operations and, ultimately, finances.

You may be considering cancelling your Direct Debits to help to manage your cashflow during the coronavirus lockdown. Whilst this is understandable, having no Direct Debit mandate in place means that we cannot keep access to the 1link platform available to you. This means that processing any emergency work during the lockdown becomes difficult and as the process of putting a new Direct Debit mandate in place is relatively complex and takes some time, once normal trading conditions resume, you will not be able to access our platform as needed.

Instead, if you could please get in touch with us, we can review your situation and together find the best solution for you. This is, we believe, a much more effective solution that will prevent delays and issues with the services you provide to your clients.

If your business is affected by COVID-19 and you are in need of guidance, please get in touch with a member of our team: networksupport@1link.co.uk or alternatively, call 08700 118800.

A note regarding MOT tests

MOT tests on cars, motorcycles and vans due on or after March 30th have been suspended for six months by the Government. However, you should bear in mind that it remains a legal requirement for vehicles to be in a roadworthy condition. More information can be found here.

24th March 2020
Due to the continuing impact of coronavirus (COVID-19), we’d like to reassure you that we are doing everything to ensure that we continue to deliver our usual service to you.

This page is designed to update you on the latest news regarding our major platforms during the coronavirus lockdown. The situation is very fast-moving, as you will appreciate, so it will be regularly updated and we will incorporate changes as soon as we hear about them.

• From an epyx point of view, the vast majority of our team are now home-working and you should experience no interruption in the general provision of our platforms or support services. Just call or e-mail us.

• 1link Service Network – garages are an exempt business but many are choosing to close because of the risk of spreading infection. However, others are choosing to stay open for fleets that require service, maintenance and repair, especially for key workers. If you click on this link, we have created a page that shows the Service Centre Groups that have advised us they are closed. Additionally, we would also ask all 1link Service Network centres to update their opening times on the platform.

• 1link Hire Network – vehicle rental is also an exempt business and many branches are staying open to supply the needs of both mainstream fleets and those supporting key workers. If you have any difficulty meeting your rental need through the platform, please contact us for help.

• 1link Disposal Network – remains in operation although, as you would expect, business volumes are much reduced and there are difficulties surrounding the fulfilment of orders because of unavailability of logistics and other services. Please contact us if you have any specific queries.

During this difficult time, we at epyx remain committed to meeting the needs of our customers, especially if you are a fleet operating an essential service. Do not hesitate to contact us if you are encountering any specific difficulties accessing the service that you need. We will endeavour to help you in any way that we can.

Please e-mail us at networksupport@1link.co.uk or alternatively, call on 08700 118800.

18th March 2020

Whilst we are operating in an ever changing environment, we want to provide you with the reassurance that we are continuing to deliver our usual service to customers. You are able to continue using the 1link platform(s).

That said we will need to take precautions over the coming days to maintain the health of our employees and of the wider community, and as a result our response times may on occasion be slower than usual. Given the recent Government update to “start working from home where possible”, we have accelerated our home-working plans, and over the course of the next few days, we will aim to get as many of employees to stay at home as possible. It is important to stress that the Government has not mandated home working, with shops, restaurants and supermarkets amongst many other businesses continuing to operate as normal.

During the course of today we will be finalising the plans for the first wave of home-working and will continue to phase this in over the coming days. Our aim is to maintain operations as sensibly and safely as we can so we will roll this out in an orderly and smart way, which minimises operational impacts and potential IT issues.

We will endeavour to complete the rollout by the end of the week at the very latest. In the meantime, please email your enquiries to support@epyx.co.uk

16th March 2020

We would like to provide you with reassurance that epyx Ltd is closely monitoring the fast-moving events concerning Coronavirus (COVID-19). We are following advice from the World Health Organisation (WHO), Public Health England (PHE) and The Foreign & Commonwealth Office (FCO) in the UK.

While at the time of writing it is business as usual, our Crisis Management Team (CMT) are engaged and currently assess the direct impact to services as low, and we see no immediate impact to continuity of service. We recognise this may change and are taking steps to manage any increased risk and will communicate further if the situation develops and we see potential for the risk to increase.

We do not currently have staff travelling to high risk countries (as designated by the FCO) for business and those staff travelling to high risk countries for personal reasons are undergoing 14 day self-isolation in accordance with PHE guidance. Those staff experiencing / displaying symptoms are advised to seek medical support and if required are entering self- isolation and or working from home.

epyx is communicating to our that staff the importance of adhering to strict hygiene protocols, and the prevention of spreading germs, such as keeping distance to people coughing or sneezing, and avoiding unnecessary contact such as handshakes.

Our CMT are meeting regularly and actively monitoring the potentially changing situation in order to assess its impact to our staff and customers alike. We will continue to provide updates where we feel there may be any change or negative impact on the delivery of our services as a result of this pandemic and will continue to follow the advice of the WHO and PHE to ensure our actions are consistent with their expectations.